Shipping policy

SHIPPING POLICY

Chardi Apparel Inc.
Last updated: July 29, 2026

Thank you for shopping with Chardi Apparel. This Shipping Policy explains how we process and deliver orders placed through chardiapparel.ca, chardiapparel.com, and our related online store (collectively, the "Store").

1. Shipping Destinations

We currently ship to destinations that are available at checkout.

If we are unable to deliver to your location due to carrier limitations, legal restrictions, sanctions, fraud prevention measures, or other operational reasons, we may decline or cancel your order. If payment has already been received, you will be refunded in accordance with our Refund Policy.


2. Order Processing

Orders for in-stock items are typically processed within 2–4 business days after payment has been successfully received.

Processing times may be longer during:

  • Product launches
  • Sales and promotional events
  • Holidays
  • High order volume
  • Preorders
  • Circumstances beyond our reasonable control

Business days do not include weekends or Canadian statutory holidays.

Processing time is separate from shipping transit time.


3. Shipping Methods

Available shipping options are displayed during checkout and may vary depending on your delivery address.

At launch, Chardi Apparel currently offers Standard Shipping.

We reserve the right to add, remove, or modify available shipping methods at any time.


4. Shipping Costs

Canada

Standard shipping within Canada is free, unless otherwise stated on a product page, promotional offer, or at checkout.

International Orders

Shipping costs for destinations outside Canada are calculated during checkout based on the destination, package weight, and selected shipping service.


5. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical transit times are:

  • Canada: 2–8 business days
  • United States: 4–10 business days
  • International: 7–21 business days

These delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary due to customs inspections, weather conditions, carrier delays, local delivery conditions, holidays, or other circumstances outside our control.


6. Carriers

Orders may be shipped using reputable shipping providers, including but not limited to:

  • Canada Post
  • UPS
  • FedEx
  • DHL
  • Other regional or international delivery partners

Carrier selection is determined by destination, service availability, and fulfillment requirements.


7. Customs, Duties and Taxes

For orders shipped outside Canada, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT or GST
  • Brokerage fees
  • Other government or carrier charges

Unless these charges are collected during checkout, they must be paid by the customer before delivery where required.

Chardi Apparel is not responsible for delays caused by customs processing.


8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information before placing an order.

If you notice an error, please contact us immediately at support@chardiapparel.ca.

If your order has not yet entered fulfillment, we will make reasonable efforts to update the address.

Once an order has been processed or shipped, address changes cannot be guaranteed.

If an incorrect customer-provided address results in additional shipping, return, customs, or carrier fees, those costs may be the customer's responsibility where permitted by law.


9. Lost, Missing or Damaged Packages

If your shipment is:

  • lost,
  • arrives damaged,
  • or is marked delivered but cannot be located,

please contact us as soon as possible at support@chardiapparel.ca.

We may request information necessary to investigate the shipment with the carrier before determining whether a replacement, refund, or other resolution is appropriate.

Nothing in this policy limits any rights provided under applicable consumer protection laws.


10. Refused or Unclaimed Packages

If a shipment is refused, unclaimed, or returned to us by the carrier, we may issue a refund for the eligible product price after the package has been received and inspected.

Original shipping charges, return shipping costs, customs fees, brokerage charges, and carrier fees may be deducted from the refund where legally permitted.


11. Delivery Delays

While we strive to deliver every order promptly, we are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Customs inspections
  • Labour disputes
  • Government actions
  • Public health emergencies
  • Incorrect customer information

We appreciate your patience if these events affect delivery times.


12. Contact Us

If you have any questions regarding shipping, please contact us:

Chardi Apparel Inc.

Email: support@chardiapparel.ca

Phone: 778-862-7917

Business Address: [INSERT BUSINESS AND MAILING ADDRESS]